Return Policies
IN STORE REFUND POLICY
We are confident you will enjoy everything you purchase at Vince’s Market. If you are not completely satisfied with your purchase, simply return the item, with proof of purchase, to receive a full refund or exchange within 14 days of purchase. Returns will be issued in the method of payment on the original purchase. (Visa, Mastercard etc.)
Return without Receipt:
Refunds will not be offered on products being returned without a receipt. We will gladly offer you an exchange of equal or lesser value. If a customer wishes a gift card in lieu of exchange, they must contact our Customer Support Team by email at vinces@vincesmarket.com with the details.
Gift Cards, Seasonal Gift Items, Batteries, Baby Formula, Baby Wipes & Baby Food, Toilet Paper, Paper Towels, Lysol Wipes:
Are deemed final sale and non-refundable, even with a receipt. Some exceptions may apply.
Alcohol Return Policy:
At Vince’s Market, we strive to provide a great shopping experience for all our customers. We would like to take this opportunity to share our policy on the purchase of alcohol and lottery products:
All sales of alcohol and lottery items are final. Due to the nature of these products, we are unable to offer returns, refunds, or exchanges once a purchase is completed.
Exceptions: The only exceptions to this policy are in the case of defective or recalled products, as specified in a notice issued by the LCBO. In such cases, we will gladly offer a return or refund in accordance with LCBO guidelines.
We thank you for your understanding and support in maintaining these standards. If you have any questions or concerns, please do not hesitate to reach out to our team.
ONLINE ENTERTAINING MADE EASY REFUND POLICY
We are confident you will enjoy everything you purchase at Vince’s Market. If you are not completely satisfied with your purchase, simply return the item, with proof of purchase, to receive a full refund or exchange within 14 days of purchase. Returns will be issued in the method of payment on the original purchase. (Visa, Mastercard etc.)
Platter Cancellation Policy
While we can appreciate unforeseeable circumstances, please note that cancellations must be received at least 48 hours in advance of your pick up or delivery time.
Failure to notify us prior to 48 hours of your pick up or delivery time may result in a cancellation fee equal to 50% of your total order.
Each unique situation will be considered at the time of cancellation prior to applying the cancellation fee and consideration will be given to extenuating circumstances.
Prepared Foods
Our Kitchen-made meals are prepared fresh in-store. Vince’s Market does not gas-inject fresh packaged meals, so it is not uncommon to see “best before” dates as early as the day of or the day after delivery.
Allergen Disclaimer For Online Purchases
Vince’s Market cannot guarantee that items are peanut/nut free or have not come into contact with nuts during production. **For substitutions or special requests, please call in your order to 905-852-2442.
