Covid-19 Updates
Updated COVID-19 Procedures
April 1, 2022
TO OUR VALUED CUSTOMERS,
At Vince’s Market, the safety, health and well-being of our customers and Team Members continue to be a top priority. We hold cleanliness and hygiene in the highest regard. And in light of the evolving Coronavirus (COVID-19) situation, we are maintaining strong safety protocols for your peace of mind, and to help ensure that your family has access to the fresh foods we are known for, along with the other items and essentials your family depends on.
Continued Safe Store Entry Procedures
To ensure that your shopping experience remains as safe and convenient as circumstances allow, we offer a Sanitization Station at our store entry. Feel free to take a CitrusWirx disinfectant wipe (kills bacteria, viruses, and fungi) to wipe down your cart or basket before use.
We will also continue to provide the following:
- Hand sanitizer on entry and throughout the store.
- Masks for customers and Vince’s Team members who choose to wear one. We support their personal choice.
- Customers should continue to self-screen for COVID-19 symptoms before entering store.
If, for any reason, you’re unable to enter our store, please visit our website to place an order and we’ll be happy to pick it for you. We can bring your order to your car, or alternatively, we can offer home delivery service. (*see Home Delivery or Pickup Service below for details)
Plexiglass Shields at All Checkouts
We have installed plexiglass shields at each of our checkout lanes to help reduce the spread of COVID-19 – protecting both our Team Members and our customers.
Directional Aisles
To further safeguard customers, while supporting the smooth flow of traffic in our stores, we have implemented directional aisles at some Vince’s locations. Keep an eye for directional signage to help you move through our departments safely and more quickly – while maintaining an appropriate social distance.
Face Coverings for Staff and Customers
Vince’s Team members and customers will no longer be required to wear masks in our stores. We will, however, continue to be a mask friendly environment. Masks will remain available to Team members and customers who choose to wear them.
Home Delivery or Pickup Service
Place your order online (or by phone for those who don’t have computer access), and we can either deliver to your home or have the items ready for pickup at any of our four main stores. Some restrictions apply – see our website for more details. We also offer online shopping through Instacart, one of North America’s leading shopping platforms: shop.vincesmarket.ca.
In-Store Sampling
Our popular Explore Discover Share in-store sampling program has been paused. We will be reintroducing it in the near future.
Our Commitment to You
As the COVID-19 situation develops, and as we receive more information, we’ll continue to adapt and modify our response. Our aim is to provide the best possible shopping experience – in an environment of cleanliness and safety.
If you have any concerns in one of our stores, or have suggestions on how we can improve, please feel free to reach out to me, or any of our supervisors.
We value your trust in our Team.
Giancarlo Trimarchi
Partner, Vince’s Market
giancarlo@vincesmarket.com
A Note From Giancarlo
We are now well over a month into the COVID-19 pandemic. And I know that it has been a difficult and challenging time for both our customers and Team members.
I take pride in the job being done by our staff, and in their ability to provide our customers a sense of normalcy – when it is anything but that. And I appreciate the loyalty of our customers, who continue to put their trust in us, along with adapting to the many changes we’ve made to help keep everybody safe.
In particular, those changes at the front of our stores. You may feel uncomfortable being screened and asked to use hand sanitizer (or wear fresh gloves) as you enter, but it is all being done to help ensure your safety and well being.
To further reduce the risk of transmission, we are encouraging you to go cashless, and use the tap function on your credit card. And if you are anxious about shopping in-store, we are offering convenient home delivery or store pickup services. You’ll find more details about this online at https://vincesmarket.ca/orderonline. Our Home Shopping Team has really stepped it up, and is ensuring customer orders are picked in a timely manner.
We are continuing to review our safety measures and programs to ensure they are wide-ranging and inclusive, to minimize any risk you may face while shopping at our locations.
The attached document includes all the programs we’ve implemented since the beginning of this pandemic, and we’ll let you know of any updates as we move forward.
Thank you, and stay well!
Giancarlo Trimarchi,
Partner, Vince’s Market
giancarlo@vincesmarket.com
